Disclaimer
Last Updated: February 18, 2026
Critical Notice
SkyLink Broadband is an independent third-party service assistance provider. We are NOT an internet service provider (ISP), cable company, or telecommunications provider. We are NOT affiliated with, authorized by, endorsed by, or acting on behalf of any service provider.
This Disclaimer outlines important information about SkyLink Broadband's services, limitations, and relationship with internet and cable service providers. By using our website or services, you acknowledge and agree to this Disclaimer.
1. Independent Third-Party Status
1.1 No Provider Affiliation
SkyLink Broadband operates as an independent third-party service assistance company. We are not:
- An internet service provider (ISP)
- A cable or satellite television provider
- A telecommunications or phone service provider
- Affiliated with, authorized by, or endorsed by any service provider
- Acting as an agent, reseller, or representative of any service provider
- Licensed, certified, or approved by any service provider
1.2 Separate Service Fees
SkyLink Broadband charges a separate service assistance fee for our guidance and support services. This fee is independent of and in addition to any costs associated with your internet, cable, or telecom provider.
1.3 No Conflicting Representations
Any references to service providers, their products, services, or technologies on our website are for informational purposes only and do not imply affiliation, partnership, or endorsement.
2. Nature of Services
2.1 Advisory and Guidance Services
SkyLink Broadband provides:
- Advisory and guidance services for technical issues
- Step-by-step troubleshooting instructions
- Explanation of technical concepts
- Information to help you navigate technical challenges
2.2 What We Do NOT Provide
SkyLink Broadband does NOT:
- Sell, provide, or supply internet or cable services
- Directly fix or repair provider network issues
- Access or control your service provider's systems
- Dispatch technicians or provide on-site repair services
- Guarantee service restoration or resolution of technical problems
- Act on behalf of or represent your service provider
- Override or change your provider's policies or billing
3. No Guarantees of Outcomes
3.1 Results Not Guaranteed
While we strive to provide helpful and accurate guidance, SkyLink Broadband does NOT guarantee:
- Resolution of your internet or cable issues
- Service restoration from your provider
- Specific outcomes, results, or timeframes
- Compatibility with all equipment, configurations, or setups
- That our guidance will solve every problem
- Provider cooperation or response
3.2 Provider-Dependent Issues
Many technical issues require action from your internet or cable provider and are beyond our control. These include but are not limited to:
- Network outages or service interruptions
- Infrastructure problems or equipment failures
- Provider-side configuration or account issues
- Billing, payment, or account access problems
- Service plan changes or upgrades
- Technician dispatch or on-site repairs
4. Limitation of Liability
4.1 No Liability for Provider Actions
SkyLink Broadband is NOT responsible or liable for:
- Actions or inactions of your service provider
- Service interruptions, outages, or downtime
- Provider billing, charges, or fees
- Provider policies, terms, or contract changes
- Quality of service from your provider
- Delays in provider response or service restoration
4.2 No Liability for Equipment or Data
SkyLink Broadband is NOT responsible for:
- Damage to equipment, devices, or hardware
- Loss of data or files
- Software errors or incompatibilities
- Security breaches or unauthorized access
- Actions taken based on our guidance
4.3 User Responsibility
You are responsible for:
- Deciding whether to follow our guidance
- Implementing troubleshooting steps correctly
- Backing up important data before making changes
- Understanding the risks of any actions you take
- Contacting your provider for provider-side issues
5. No Professional Advice
5.1 Informational Purposes Only
Information provided by SkyLink Broadband is for general informational and educational purposes. It should not be considered professional IT, technical, or telecommunications advice for specific situations.
5.2 No Substitute for Provider Support
Our services are not a substitute for official technical support from your service provider. For provider-specific issues, account management, or service changes, contact your provider directly.
6. Third-Party Information
6.1 Provider Information Accuracy
Information about service providers, their offerings, policies, or procedures is provided for convenience and may not be current or complete. Provider terms, pricing, and availability change frequently and vary by location.
6.2 No Endorsement
References to specific providers, products, services, or technologies do not constitute endorsements or recommendations. We do not receive compensation from providers for such references.
6.3 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these sites. Your use of third-party websites is at your own risk.
7. Service Availability
7.1 No Continuous Service Guarantee
SkyLink Broadband does not guarantee that our services will be:
- Available at all times without interruption
- Error-free or free from defects
- Compatible with all devices or browsers
- Secure from unauthorized access or cyberattacks
7.2 Changes to Services
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without notice.
8. User Conduct
You agree NOT to:
- Misrepresent our relationship with service providers
- Use our services for illegal or unauthorized purposes
- Claim affiliation between SkyLink Broadband and any provider
- Harass, abuse, or threaten our agents or staff
- Interfere with or disrupt our services
- Attempt to gain unauthorized access to our systems
9. Intellectual Property
All content on our website—including text, graphics, logos, images, and software—is the property of SkyLink Broadband and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use is prohibited.
10. Google Ads and Marketing
10.1 Marketing Accuracy
While we strive for accuracy in our marketing and advertising, no advertisement or promotional material creates a warranty, guarantee, or obligation beyond what is stated in our official Terms and Conditions.
10.2 Compliance
SkyLink Broadband operates in compliance with Google Ads policies and U.S. advertising regulations. Our mandatory disclosures about our independent third-party status are prominently displayed throughout our website and marketing materials.
11. Geographic Limitations
SkyLink Broadband's services are designed for use by customers in the United States. We make no representation that our services are appropriate or available for use in other locations.
12. Changes to This Disclaimer
We reserve the right to modify this Disclaimer at any time. Changes will be posted on this page with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified Disclaimer.
13. Entire Agreement
This Disclaimer, together with our Terms & Conditions, Privacy Policy, and Refund Policy, constitutes the entire agreement between you and SkyLink Broadband.
14. Contact Information
If you have questions about this Disclaimer, please contact us:
Final Reminder
SkyLink Broadband is an independent third-party service assistance provider. We are not an ISP, cable company, or telecom provider. We are not affiliated with any service provider. We charge a separate service assistance fee. By using our services, you acknowledge this independent status and the limitations outlined in this Disclaimer.