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Privacy Policy

Last Updated: February 18, 2026

Important Disclosure: SkyLink Broadband is an independent third-party service assistance provider. We are not affiliated with, authorized by, or endorsed by any internet, cable, or telecom service provider. We charge a separate service assistance fee for our guidance and support services.

This Privacy Policy describes how SkyLink Broadband ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our website and services.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide when you:

  • Call our service assistance line
  • Fill out forms on our website
  • Contact us via email or other communication methods
  • Create an account (if applicable)
  • Make a payment for our services

This information may include:

  • Name and contact information (phone number, email address, mailing address)
  • Information about your internet or cable service issues
  • Payment information (processed securely through third-party payment processors)
  • Communications with our service agents

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, navigation patterns)
  • Referral source (how you arrived at our website)
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Provide service assistance and support
  • Process payments and maintain billing records
  • Respond to your inquiries and requests
  • Improve our services and website functionality
  • Send service-related communications
  • Comply with legal obligations
  • Protect against fraud and unauthorized activity
  • Analyze usage trends and optimize user experience

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We work with third-party service providers who assist us in operating our business, including payment processors, hosting providers, and analytics services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information when required by law, such as in response to subpoenas, court orders, or legal processes, or to protect our rights, property, or safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.4 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Secure servers and network infrastructure
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Data Portability: Request a copy of your information in a structured format
  • Opt-Out: Opt out of marketing communications (service-related communications may still be sent)
  • Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@serviceline.com or call (844) 521-9878.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve website performance and functionality
  • Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, and disclose
  • The right to request deletion of your personal information
  • The right to opt-out of the sale of personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your privacy rights

11. International Users

Our services are primarily intended for users in the United States. If you access our services from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@serviceline.com
  • Phone: (844) 521-9878
  • Mail: SkyLink Broadband Privacy Department, [Address]

Reminder: SkyLink Broadband is an independent third-party service assistance provider. We are not affiliated with, authorized by, or endorsed by any internet, cable, or telecom service provider.

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Important Disclosure: SkyLink Broadband is an independent third-party service assistance provider. We are not affiliated with, authorized by, or endorsed by any internet, cable, or telecom service provider. We charge a separate service assistance fee for our guidance and support services.

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