Frequently Asked
Questions

SkyLink Broadband is an independent third-party service assistance platform that provides guidance and support for internet and cable-related issues. We help you troubleshoot problems, understand technical concepts, and navigate service options. We are not affiliated with any internet or cable provider, and we do not sell plans or services.

No. We are completely independent and not affiliated with, authorized by, or endorsed by any internet, cable, or telecom service provider. We operate as a separate third-party assistance service focused solely on helping customers navigate technical issues.

We provide guidance and assistance for internet and cable-related issues including: troubleshooting connectivity problems, WiFi performance optimization, router and modem setup, cable signal issues, speed and bandwidth questions, and general technical support. View our Services page for more details.

Simply call our support line and speak directly with a trained agent. Describe your issue, and we'll provide step-by-step guidance tailored to your situation. There are no forms to fill out and no automated systems—just real human support. Learn more on our How It Works page.

Yes. We charge a separate service assistance fee for providing guidance and support. This fee is independent of any costs associated with your internet or cable service provider. All fees will be clearly disclosed before you receive assistance—no hidden charges or surprises.

Our service fees vary depending on the type of assistance required. When you call, our agent will explain the applicable fee for your specific situation before proceeding. We believe in complete transparency—you'll know exactly what you're paying for.

We offer a refund window of 7 to 15 days for our service assistance fees under qualifying circumstances. Refunds are evaluated on a case-by-case basis. For complete details on eligibility, exclusions, and the refund request process, please review our Refund Policy.

No. We believe in complete transparency. All service assistance fees are disclosed upfront before you proceed with our service. What we quote is what you pay—no hidden charges, surprise fees, or unexpected costs.

We provide guidance and assistance to help you troubleshoot and understand issues, but we cannot directly fix service problems or access your provider's systems. Our role is to help you navigate the troubleshooting process, understand what might be wrong, and provide clear information about next steps.

No. We provide phone-based guidance and support only. We do not dispatch technicians or provide on-site installation or repair services. Our assistance is designed to help you understand and navigate issues remotely.

No. We cannot guarantee service restoration because we don't control your provider's network or infrastructure. What we do provide is clear, helpful guidance to assist you in understanding the issue and determining appropriate next steps.

We can help with a wide range of internet and cable issues including slow WiFi, connection drops, router configuration, modem setup, cable signal problems, streaming issues, bandwidth questions, and general technical troubleshooting. If you have a question about your service, we're here to help you find answers.

When you call our support line, we aim to connect you with an agent as quickly as possible. Wait times may vary depending on call volume, but our goal is to provide prompt assistance for your internet and cable questions.

Our support line is available during extended hours to assist you when you need help. For specific hours of operation, please call us at (844) 521-9878 or visit our Contact page.

Currently, we provide phone-based support for the most effective, real-time assistance. This allows our agents to walk you through troubleshooting steps and answer follow-up questions immediately. For general inquiries, you can email us at support@serviceline.com.

For information about callback options, please contact us directly at (844) 521-9878. Our agents can discuss availability and scheduling based on your needs.

We take your privacy seriously and implement appropriate security measures to protect your personal information. We only collect information necessary to provide our service assistance. For complete details, please review our Privacy Policy.

No. We are an independent service and do not share your personal information with internet or cable providers. Any information you provide is used solely to deliver our assistance services. See our Privacy Policy for more information.