Refund Policy

Last Updated: February 18, 2026

This Refund Policy outlines the terms and conditions under which SkyLink Broadband may provide refunds for our service assistance fees. Please read this policy carefully before using our services.

1. Refund Eligibility Window

SkyLink Broadband offers a refund window of 7 to 15 days from the date of service for qualifying refund requests. The specific timeframe may vary based on the nature of the services provided and will be communicated at the time of service.

Refund requests must be submitted within this window to be considered. Requests submitted after the applicable refund period has expired will not be eligible for a refund.

2. Qualifying Circumstances for Refunds

Refunds may be considered under the following circumstances:

• Service Not Rendered: You were charged but did not receive the service assistance you paid for
• Technical Error: A technical error on our part prevented delivery of services
• Duplicate Charge: You were charged multiple times for the same service
• Billing Error: You were charged an incorrect amount that differs from the disclosed fee
• Service Quality Issues: The service provided did not meet the standards described (subject to review)

3. Non-Refundable Circumstances

Refunds will NOT be provided in the following situations:

• You received the service assistance as described, even if your technical issue was not resolved
• Your internet or cable provider did not restore service (we cannot control provider actions)
• You decided not to follow the guidance provided by our agents
• The issue required intervention from your provider that was outside our control
• You were dissatisfied with guidance that was accurate but not what you wanted to hear
• The refund request is submitted after the applicable refund window
• You changed your mind after receiving services
• Third-party equipment or software did not work as expected

4. What Is NOT Covered by This Refund Policy

This refund policy applies ONLY to service assistance fees paid directly to SkyLink Broadband. We are not responsible for and cannot refund:

• Charges from your internet or cable service provider
• Equipment costs (routers, modems, cables, etc.)
• Installation or technician fees charged by providers
• Service plan costs or upgrades from providers
• Data overages or usage charges from providers
• Any costs or charges not directly paid to SkyLink Broadband

5. How to Request a Refund

To request a refund, you must:

1. Contact us within the applicable refund window (7-15 days from date of service)
2. Provide your name, contact information, and transaction details
3. Explain the reason for your refund request with specific details
4. Provide any supporting documentation if applicable

Contact Methods for Refund Requests:

• Email: refunds@serviceline.com
• Phone: (844) 521-9878 (ask for refund department)
• Mail: SkyLink Broadband Refund Department, [Address]

6. Refund Review Process

6.1 Evaluation Timeline

Upon receiving your refund request, we will:

• Acknowledge receipt within 1-2 business days
• Review your request and supporting information
• May contact you for additional information or clarification
• Make a determination within 5-10 business days
• Notify you of our decision via email or phone

6.2 Decision Criteria

Our refund decisions are based on:

• Whether the request falls within the refund window
• The specific circumstances of your service experience
• Records of the services provided and communications
• Whether the situation qualifies under our refund policy
• Previous refund history (if applicable)

7. Refund Methods and Timing

7.1 Refund Method

If your refund is approved, it will be issued using the same payment method you used for the original transaction. We cannot issue refunds via different payment methods.

7.2 Refund Processing Time

• Credit/Debit Card: 5-10 business days after approval (may take longer depending on your bank)
• Other Payment Methods: Timing varies by payment processor

7.3 Partial Refunds

In some cases, we may offer a partial refund if:

• You received some but not all of the services paid for
• The service quality issue was limited in scope
• Other circumstances warrant a partial rather than full refund

8. Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your credit card company or bank without first attempting to resolve the issue with us, we reserve the right to:

• Suspend or terminate your access to our services
• Pursue collection of any amounts owed plus associated fees
• Report the dispute to credit bureaus or fraud prevention services

We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback.

9. Refund Policy Limitations

9.1 One-Time Courtesy Refunds

In certain circumstances, we may offer a one-time courtesy refund outside of normal policy guidelines. Such refunds are granted at our sole discretion and do not set a precedent for future requests.

9.2 Abuse of Refund Policy

We reserve the right to deny refunds and suspend services if we detect:

• Repeated refund requests that appear to be abuse of our policy
• Fraudulent refund claims
• Use of services with intent to request refunds

10. No Guarantee of Service Outcomes

SkyLink Broadband provides guidance and assistance, but we do not guarantee:

• Resolution of technical issues
• Service restoration from your provider
• Specific results or outcomes
• That following our guidance will solve your problem

Lack of successful resolution of your technical issue is not grounds for a refund if we provided the service assistance as described.

11. Questions and Concerns

If you have questions about this Refund Policy or would like to discuss a potential refund, please contact us:

• Email: refunds@serviceline.com
• Phone: (844) 521-9878

12. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with a new "Last Updated" date. The policy in effect at the time of your service transaction governs that transaction.