Last Updated: February 18, 2026
Critical Disclosure: SkyLink Broadband is an independent third-party service assistance provider. We are NOT an internet service provider (ISP), cable provider, or telecommunications company. We are NOT affiliated with, authorized by, endorsed by, or acting on behalf of any internet, cable, or telecom service provider. We charge a separate service assistance fee for our guidance and support services.
Please read these Terms and Conditions ("Terms") carefully before using SkyLink Broadband's website and services. By accessing or using our services, you agree to be bound by these Terms.
By using SkyLink Broadband's website, calling our support line, or engaging with our services in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree to these Terms, you must not use our services.
SkyLink Broadband provides independent third-party service assistance, including:
SkyLink Broadband does NOT:
SkyLink Broadband charges a separate service assistance fee for our guidance and support services. This fee is independent of and in addition to any costs associated with your internet or cable service provider.
All applicable fees will be clearly disclosed to you before you receive our services. By proceeding with our assistance after fee disclosure, you agree to pay the stated fees.
Payment is due at the time services are rendered or as otherwise specified. We accept payment via credit card, debit card, or other methods as indicated. All fees are in U.S. dollars.
We are not responsible for charges from your internet or cable provider. Our refund policy applies only to fees paid to SkyLink Broadband. See our Refund Policy for details.
When using our services, you agree to:
While we strive to provide helpful guidance, we cannot guarantee:
Many technical issues are outside our control and require action from your internet or cable provider. We can guide you on next steps, but we cannot control provider response times, policies, or service restoration.
Our services are advisory in nature. You are responsible for deciding whether to follow our guidance and for any actions you take based on our assistance.
OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SKYLINK BROADBAND SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO SKYLINK BROADBAND FOR SERVICES IN THE PRECEDING THREE (3) MONTHS.
You agree to indemnify, defend, and hold harmless SkyLink Broadband, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:
All content on our website and materials provided through our services, including text, graphics, logos, images, software, and compilation thereof, are the property of SkyLink Broadband and are protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.
Our website may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of these third parties. Your use of third-party websites is at your own risk and subject to their terms and policies.
We reserve the right to terminate or suspend your access to our services at any time, without notice, for conduct that we believe:
These Terms shall be governed by and construed in accordance with the laws of the United States and the state where SkyLink Broadband is registered, without regard to conflict of law principles.
Any dispute arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, rather than in court, except that you may assert claims in small claims court if your claims qualify.
You agree that any arbitration or proceeding shall be limited to the dispute between you and SkyLink Broadband individually. To the fullest extent permitted by law, no arbitration or proceeding shall be joined with any other, and there shall be no right or authority for any dispute to be arbitrated on a class-action basis.
We reserve the right to modify these Terms at any time. We will post the updated Terms on this page with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the modified Terms.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and SkyLink Broadband regarding our services and supersede all prior agreements and understandings.
If you have questions about these Terms, please contact us:
Final Reminder: SkyLink Broadband is an independent third-party service assistance provider. We are not an ISP, not a cable provider, and not affiliated with any telecommunications company. We charge a separate service assistance fee for our guidance services. By using our services, you acknowledge and understand this distinction.